Privacy Policy

Contents

Welcome to Zookti Store (store.zookti.com). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, make purchases, or interact with us through social media channels including Instagram and WhatsApp.

Zookti Store operates in Nepal and is expanding to Australia. By using our services, you agree to the terms of this policy.

1.1 Information You Provide Directly

We collect information you voluntarily provide when you:

• ▸ Create an account or place an order on our website
• ▸ Contact us via WhatsApp, Instagram DM, or our website
• ▸ Provide order details: name, phone number, delivery address, product preferences
• ▸ Subscribe to our newsletter or promotions
• ▸ Participate in surveys, contests, or giveaways

1.2 Information Collected Automatically

• ▸ IP address and browser type
• ▸ Pages visited and time spent on site
• ▸ Referring website or source
• ▸ Device information (mobile/desktop, operating system)
• ▸ Cookies and similar tracking technologies

1.3 Information from Social Media Platforms

When you contact us via Instagram or WhatsApp, we may collect:

• ▸ Your Instagram username or WhatsApp phone number
• ▸ Messages and media you send us
• ▸ Your public profile information (if applicable)
• ▸ Order details shared via these channels

• ▸ Process and fulfil your orders
• ▸ Send order confirmations, shipping updates, and delivery notifications
• ▸ Respond to your enquiries and provide customer support
• ▸ Prevent fraud and ensure security of transactions
• ▸ Improve our website, products, and services
• ▸ Send promotional communications (only with your consent)
• ▸ Comply with legal obligations in Nepal and Australia
• ▸ Resolve disputes and enforce our agreements

We do not sell your personal information. We may share your information only in these cases:

4.1 Service Providers

Trusted third parties who assist in operating our website and business, including payment processors, shipping partners, and cloud hosting providers. All are contractually bound to confidentiality.

4.2 Legal Requirements

We may disclose your information if required by law or court order in Nepal or Australia, or to protect the rights, property, or safety of Zookti Store or our customers.

4.3 Business Transfers

In the event of a merger or acquisition, your information may be transferred. We will notify you before your information becomes subject to a different privacy policy.

We use cookies and similar technologies to:

• ▸ Remember your preferences and cart items
• ▸ Analyse site traffic and usage patterns
• ▸ Deliver relevant content

You can control cookie settings through your browser. Disabling cookies may affect the functionality of our website.

We implement appropriate security measures including SSL encryption, secure servers, and restricted employee access to protect your personal information.

No method of transmission over the internet is 100% secure. While we strive to protect your information, we cannot guarantee absolute security.

We retain your personal data for as long as necessary to fulfil the purposes outlined in this policy. Order records are typically retained for 5 years for legal and accounting purposes under Nepali and Australian law. You may request deletion of your account and associated data at any time.

Depending on your location (Nepal or Australia), you may have the following rights:

If you have any questions, concerns, or requests regarding this Privacy Policy, please reach out:

We will respond to your enquiry within 10 business days.

We reserve the right to update this Privacy Policy at any time. We will notify you of significant changes by posting the new policy on this page with an updated effective date. We encourage you to review this policy periodically.